At Tortola BVI, we understand that travel plans can change. Our goal is to provide a flexible and fair cancellation, refund, and rescheduling policy while ensuring we can continue offering top-tier service to all guests. Please review our policies below for water taxis and private charters.
1. Cancellation & Refund Policy
Water Taxis
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Cancellations made 7 days or more before departure: Full refund minus any applicable banking processing fees.
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Cancellations made 6-3 days before departure: Partial refund minus any applicable banking processing fees.
- Cancellations made within 72 hours before departure: Non-refundable.
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No-shows: Non-refundable.
Full-Day & Half-Day Charters
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Cancellations made 7 days or more before departure: Full refund minus any applicable banking processing fees.
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Cancellations made 6-3 days before departure: Partial refund minus any applicable banking processing fees.
- Cancellations made within 72 hours before departure: Non-refundable.
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No-shows: Non-refundable.
Private & Customized Bookings
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Custom itineraries or special event bookings may have unique cancellation policies, which will be outlined at the time of booking.
Weather-Related Cancellations
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If we cancel your trip due to unsafe weather conditions, you will receive the option to reschedule or receive a full refund.
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Light rain or passing showers typically do not result in cancellations, as conditions can change quickly.
2. Rescheduling Policy
Water Taxis
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Rescheduling requests made at least 48 hours in advance: Free of charge, subject to availability.
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Rescheduling within less than 48 hours: Subject to a rescheduling fee.
Full-Day & Half-Day Charters
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Rescheduling requests made at least 72 hours in advance: Free of charge, subject to availability.
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Rescheduling within less than 72 hours: Subject to a rescheduling fee.
Emergency Situations
If you experience a medical emergency, flight delay, or unforeseen travel disruption, contact us as soon as possible. We will assess these cases individually and try our best to accommodate you.
3. How to Request a Refund or Reschedule
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Contact us at [email protected] or +1-284-540-8824 with your booking details.
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Refunds typically take 5–7 business days to process, depending on your payment provider.
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Rescheduling requests should be made as early as possible to ensure availability.
For any additional questions, feel free to reach out—we’re here to help make your experience as smooth as possible!
